Welcome!
👉 Click here for the handbook & Scripts
👉 Remember there is no one size fits all for how to handle cancellations - it will vary on your unique business and goals - and that is ok!!
As a stylist, last-minute cancellations can throw off your entire schedule—and your income.
However, when clients give personal or urgent reasons, it can feel difficult to enforce a strict cancellation policy without appearing insensitive - and sometimes you really just feel torn about the best way to handle it.
Here's how you can navigate these situations while maintaining boundaries, using a simple flow to help you decide when to enforce your policy.